Privacy Policy

Privacy Policy
Robyn's Bloom Boutique

Last updated: 4 April 2026

At Robyn’s Bloom Boutique we are committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit or shop at robynsbloomboutique.co.uk.

1. Who We Are

Data Controller: Robyn’s Bloom Boutique
Based in Wisbech, Fenland, United Kingdom.

We are a small independent florist specialising in sustainable, seasonal, locally grown blooms and bespoke floral installations.

Contact us:
Email: here
Phone / WhatsApp: 07452 961888

2. Information We Collect

Information you give us

Name, delivery address, phone number and email when you place an order or request a consultation.
Payment details (we never store full card information – all payments are processed securely by our payment provider).
Messages sent via our contact form, email, WhatsApp, Facebook or Instagram.
Special requests or preferences for your flowers.

Information we collect automatically

Technical data such as IP address, browser type, device information and pages visited.
Cookies and similar technologies (see section 8).
Order history and browsing behaviour to improve your experience.

3. How We Use Your InformationWe use your data only for:

Processing and delivering your flower orders (including confirmations and updates).
Providing customer service and creating your bespoke arrangements.
Sending marketing emails (only with your consent) about new seasonal blooms, offers or special occasions.
Complying with legal obligations (UK tax and accounting rules).
Analysing site usage to improve our services (legitimate business interest).

4. Legal Basis for Processing (UK GDPR)

Performance of a contract (when you order flowers)
Your consent (for marketing or non-essential cookies)
Legitimate interests (running and improving our boutique)
Legal obligation (record-keeping for tax purposes)

5. Who We Share Your Information With

We never sell your data. We only share it with trusted partners who help us run the business:

Payment processors
Local delivery partners (for Wisbech and surrounding areas)
Our website platform and email service provider
Professional advisers (accountant or legal) when required

All partners are contractually required to keep your data secure.

6. How Long We Keep Your Data

Order and delivery records: 6 years (for tax and legal reasons)
Marketing consent: until you unsubscribe
Website analytics: maximum 2 years

After this time we securely delete or anonymise your information.

7. Your Rights Under UK GDPR

You can:

Access the data we hold about you
Correct any inaccurate information
Request deletion of your data (where legally possible)
Restrict or object to how we use it
Receive your data in a portable format
Withdraw consent at any time (e.g. unsubscribe from emails)

To exercise any rights, simply email Robyn . We will reply within one month.

8. Cookies and Tracking

We use cookies to remember your cart, analyse traffic (anonymised) and give you a smooth shopping experience. You can manage or block cookies in your browser settings at any time.

9. Data Security

We use SSL encryption, secure servers and regular backups. No system is completely risk-free, but if a breach occurs that affects you, we will notify you and the ICO as required by law.

10. Children’s Privacy

Our site is not aimed at children under 16. We do not knowingly collect data from children and will delete it immediately if we discover any.

11. International Transfers

All processing happens in the UK or EEA. Where we use tools outside the UK, we ensure proper safeguards are in place.

12. Changes to This Policy

We may update this policy occasionally. The “Last updated” date will be changed. Continued use of the site means you accept the updated version.

Thank you for trusting us with your special moments